This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.

Practice Policies

Confidentiality & Medical Records

Locked blue folder

 

  • This practice handles medical records in-line with laws on data protection and confidentiality.

  • We share medical records with those who are involved in providing you with care and treatment. 

  • In some circumstances we will also share medical records for medical research, for example to find out more about why people get ill.  

  • We share information when the law requires us to do so, for example, to prevent infectious diseases from spreading or to check the care being provided to you is safe.

  • You have the right to be given a copy of your medical record.

  • You have the right to object to your medical records being shared with those who provide you with care. 

  • You have the right to object to your information being used for medical research and to plan health services.  

  • You have the right to have any mistakes corrected and to complain to the Information Commissioner’s Office.

  • Please see the 'Practice Fair Processing & Privacy Notice Guidance' and the 'GDPR Patient Leaflet' below for more information. 

  • Practice Fair Processing & Privacy Notice Guidance
  • GDPR Patient Leaflet

Freedom of Information

Requests for information about the General Practitioners and the practice should be made in writing to the practice manager.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website