Friends & Family Test
The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience. Listening to the views of patients and staff helps identify what is working well, what can be improved and how.
We collect your friends and family responses via AskMyGP. You can also submit your responses by using the QR code opposite. This is also displayed in the practice waiting room.
In June 2024, we received 59 responses. 86% said that the service received had been good or very good.
In May 2024, we received 72 responses. 85% said that the service received had been good or very good.
In April 2024, we received 69 responses. 85% said that the service received had been good or very good.
Thank you to all of our patients for taking the time to leave feedback for us. We do welcome feedback in order to help us improve our services. As ever, there are many, many well deserved compliments about our staff members. Thank you! They do see these, and they are very well received. Most comments are very constructive. Sadly, there are a small proportion that are not. We do recognise that we don't get things right 100% of the time. However, please be kind when dealing with our staff and mindful when typing your feedback. We always strive to do our best to help you.
Many of you have continued to comment on how impressed you are with the speed of our responses to you and the compassion shown by our staff in all staff groups.
Some patients have felt initial disappointment when being signposted to a community pharmacy for their ailments. However, in the vast majority of cases, the feedback has been very positive about the community pharmacies, once patients have tried out the service. Thank you to those of you who have done so. This means our clinical staff have more time to deal with those patients who specifically need the services of the GP Practice.
Some patients have asked about the AskMyGP service being open outside of opening hours. We can understand why this could be useful. When we first started using AskMyGP five years ago, we used to leave this on all day, every day. We would very often come into a large number of requests that had come in through the night which had resolved by the time we contacted the patient on the next working day. We were finding that this was not a good use of time and was delaying us dealing with more urgent cases. Furthermore, the service isn't monitored through the night. This can be a worry in terms of something quite urgent being missed, instead of a patient accessing an out of hours, dedicated service. We did recognise, however, that we were not leaving the service open for long enough in the day in recent times. We listened to this feedback and re-structured how we were managing the system. Over the past few months, the AskMyGP service is now open and monitored between 8:00am and 5:00pm, Monday to Friday, which seems to be working much better.
Thank you.
Please help us to help you - the easiest and fastest way to ask for any kind of help is with askmyGP.
It's available from 8:00am to 5:00pm, Monday to Friday
If you have a request which is urgent after 5pm, please telephone the surgery. Otherwise, please submit your request on the next working day via AskMyGP when the service is open - thank you.
We aim to respond the same day - Please be aware that we will try to call you back twice and if you do not answer the second call, we will close the request and you will need to re-submit.
If you need to request a repeat prescription, please always use SystmOnline/Airmid / NHS App for this instead as you can access this 24 hours a day, 7 days a week. Please allow 72 hours for the processing of repeat prescriptions.
Call the confidential emotional and mental health support line in Lincolnshire
Welcome to Brant Road and Springcliffe Surgery
The Brant Road Surgery has been established for over 20 years and during that time has carried out constant modernisation and expansion. In 2008 we became partners in the Springcliffe surgery where we continued with modernisation as well as expanding services to patients registered there. On 1st of April 2018 we were granted permission to merge the surgery contracts to become one practice thus enabling us to offer better services and better access to all our patients across both surgeries. Patients may choose to be seen at either surgery to suit their needs. In 2023 we became a GP training practice.
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything.
Serving You
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
Access
Our Brant Road surgery offers excellent access for the disabled and elderly and the surgery has a large car park.
- There is good access to all of our consultation rooms.
- We have two designated parking bays which are adjacent to the surgery entrance.
- The surgery has a ramp and wide automatic doors to allow for wheelchair access.
- There are also grab rails in the ladies/disabled toilet.
- We have a disabled friendly reception area.
At our Springcliffe surgery
Our premises have suitable access for disabled patients. Our disabled facilities include:
- Disabled access to the building is via the Fire exit at the side of the building (Reception will open on request) and special toilet facilities.
- We have hydraulic couches in the treatment rooms to provide comfortable examination facilities for the elderly or disabled
- There are comfortable easy sitting/ standing chairs in the waiting room for the infirm and elderly.
Please note: Unfortunately we are not able to offer patient parking at the Springcliffe Surgery site, parking is for staff only due to the limited space available. However, disabled drop off and collection is permitted at the front of the building.
South Lincoln Healthcare Federation
Brant Road and Springcliffe Surgery is a member practice of South Lincoln Healthcare Federation. The Federation is a collaboration of seven GP Practices working together to strengthen and stabilise general practice. By coming together as a federation, we are able to maintain the individuality of our own practice whilst supporting one another and improving efficiency.
Please visit the South Lincoln Healthcare website for more information https://www.southlincolnhealthcare.co.uk/
 Brant Road Surgery
CQC overall ratingGood2 June 2016 |
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(Site updated 15/07/2024)